What was the client impact? How long was the outage? (from/until, total time) What products/value streams/sites were affected? Who was affected? (number of users/clients, geographic regions, segments) What happened? (timeline) How did we become aware? What was the direct cause? What was the immediate fix? How did we confirm the fix resolved the issue? What was the root cause ([[Root Cause Analysis]])? (Include "cultural" and "behavioral" causes by performing [double loop learning](https://en.wikipedia.org/wiki/Double-loop_learning).) How will we prevent this from happening again in the future? Have we addressed the root cause? Any other lessons learned from this incident?