## 1 - Ask genuine questions Questions where you take even unpleasant answers serious because you are willing to update your own mental model given the response. ## 2 - Be curious Fully commit to understanding the other person’s point of view and **needs** first. Avoid operating on assumptions. ## 3 - Align thought & speech Express what you are thinking in a respectful, socially acceptable manner. Source: https://agileconversations.com/agile-conversation-book/